Property Manager

Property Manager, Rockingham Glen - West Roxbury, MA

General Statement of Duties: Works independently to manage and resolve all site management related issues. This individual should be familiar with housing management, budgeting, housing agency regulations related terminology and have a commitment to community building. Further, this individual must have the demonstrated capacity to work as an active member of a team comprised of on-site and off-site human service providers as well as an active resident community, to participate in joint decision-making processes and to balance competing objectives.

Supervision Received: Reports to Regional Vice President, Beacon Residential Management

Supervision Exercised: Manages direct reports as assigned.

FLSA: Exempt

Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all duties that may be found in positions of this class.)

• Manages financial operations of the site following company and government agency rules, regulations and guidelines.
• Develops, monitors and oversees all site management related programs, policies, plans, rules, regulations, contracts and agreements in accordance with corporate policies.
• Prepares annual operating budget; monitors and performs budget projections.
• Prepares 5 and 20-year capital needs studies.
• Ensures agency regulation compliance and deadlines for documentation.
• Prepares all reports, including monthly management, weekly marketing, delinquency/ occupancy, bad debt write-off, and expense reports.
• Reconciles reports to General Ledger and approves vendor invoices and cash receipt batches.
• Monitors energy/utility consumption.
• Authorizes inventory and maintenance purchases.
• Monitors turnovers and major replacements.
• Special projects as assigned by Regional Vice President.
• Maintain service agreements and current certificates of insurance from vendors.
• Represents Beacon Communities to the public and collaboratively develops a partnership with local public officials, local businesses and agencies. 
• Meets with Resident Services Coordinator to establish property work plans and develop course of action.
• Responds to questions and complaints from the public.
• Manages the rental program utilizing forms, documents, and computer programs following company, HUD, and LIHTC, and/or Public Housing guidelines to assure eligibility for continued occupancy.
• Oversees the Administration of the ADA/Section 504 reasonable accommodation policy.
• Oversees leasing process, income certifications/recertifications, and approves agency billing.
• Oversees move-ins/outs, security deposits, transfers, rent changes and Guest Card input into Yardi. 
• Oversees or handles evictions when appropriate
• Oversees building, grounds maintenance and security of property and follows company and HUD rules, regulations and guidelines to ensure grounds and units are properly maintained.
• Monitors and ensures execution of all aspects of site safety, accident and insurance reporting and emergency and media training.
• Oversees service orders in Yardi.
• Fosters a positive, active and collaborative relationship with residents and coordinates residents’ services for units.
• Conducts resident meetings.
• Responds to questions and complaints from residents.
• Assists with new resident orientation.
• Investigates complaints, disturbances, violations.  
• Resolves problems.
• Manages staff and oversees hiring, termination, status changes and performance management decisions.
• Conducts performance and compensation appraisals.
• Sets standards for work performance and communicates standards to employees.
• Performs site inspections to update files for continued housing occupancy following company, HUD, and LIHTC rules and regulations, policies and procedures.
• Handles all aspects of site and unit inspections.
• Interacts with housing and human service agency personnel.
• Oversees or conducts and coordinates all marketing activities to promote the property.
• Markets units to prospects, guests, etc.
• Completes market surveys.
• Conducts all resident retention events and activities.
• Conducts outreach to local businesses and organizations to promote the property.

Minimum Qualifications

Education: Bachelor’s degree in related field (Business Administration, Real Estate or Public Administration preferable), or equivalent knowledge or experience.

Experience: 

• Three years of related work experience. 
• CPHM (Certified Public Housing Manager), LIHTC (Low Income Housing Tax Credit ) or CPM (Certified Property Manager) certification preferable.  
• Experience as a manager or assistant manager of a public or private apartment/condo complex with responsibilities for leasing/admission, maintenance, management of administrative, maintenance or contract employees, or an equivalent combination of education and experience.

Qualifications, Abilities and Skills:      

• Must be familiar with housing management, budgeting, housing agency regulations and if applicable, the Low-Income Housing Tax Credit Program, HUD, and/or Public Housing program.  
• The candidate must possess strong organizational and management skills and the demonstrated ability to work as a critical member of a team that is committed to building strong communities.  
• Proficient with Microsoft Word and Excel.  
• Yardi proficiency preferred.
• Excellent verbal and written communication skills.  
• Self-motivated, flexible, and detail oriented.  
• Ability to interact effectively with persons of all ethnic and educational backgrounds to include listening, sensitivity to other’s feelings, needs and point of view.  
• Tact and courtesy in all interactions.

Working Conditions: Ability to physically inspect the property in its entirety to include walking/climbing stairs, and ability to withstand all weather conditions. Must respond to ‘after hours’ emergencies.

Special Requirements: Must possess and maintain a vehicle and valid driver’s license with an insurable driving record history to obtain and maintain employment.

Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Beacon Management Competencies required for all Management positions: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, People Development.

Property Manager (Large Site) Functional Job Competencies required: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, Hiring.

Compensation: $75,000 - $87,000 annual salary 

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.