Property Manager Luxury Residential (Weekends Required)

We are seeking an experienced and proactive Property Manager with a strong operations background to assist the General Manager in overseeing all aspects of a luxury high-rise residential property. This role requires a hands-on approach, excellent organizational skills, and the ability to maintain operational excellence in a high-end environment. Weekend availability is required to support property operations and resident needs.

Key Responsibilities:

Operational Leadership & Support

• Assist the General Manager in managing all operational aspects of the property, including maintenance, vendor oversight, security, concierge, and common areas.

• Leverage a strong operations background to identify process improvements, streamline workflows, and optimize property performance.

• Ensure the property is maintained to the highest standards expected in a luxury environment.

Team Leadership & Staff Support

• Support recruitment, training, and supervision of property staff, including front desk, maintenance, housekeeping, and concierge teams.

• Assist in staff coaching, performance management, and creating a culture of excellence and accountability.

• Provide hands-on support during peak operational periods, including weekends and special events.

Resident Experience & Relations

• Deliver exceptional service to residents, responding promptly to inquiries, concerns, and requests.

• Support resident engagement programs and events to maintain a strong, satisfied community.

• Proactively anticipate and address operational issues that impact resident satisfaction.

Financial & Administrative Operations

• Assist in budget management, expense tracking, and financial reporting.

• Support rent collection, vendor invoice review, and operational cost control.

• Contribute to operational strategies that enhance efficiency and resident satisfaction.

Compliance & Risk Management

• Ensure property operations comply with local, state, and federal regulations and corporate policies.

• Support safety, emergency preparedness, and risk management initiatives.

• Conduct regular property inspections and assist with documentation and reporting.

Strategic Support

• Provide operational insights and updates to the General Manager.

• Assist with implementing strategic initiatives to enhance property value and performance.

• Collaborate across departments, including leasing, marketing, and maintenance, to achieve operational goals.

Qualifications:

• Minimum of 5–7 years of experience preferably in luxury residential property management with a strong operations focus, preferably high-rise or multi-family properties.

• Experience supporting a General Manager or senior leadership team.

• Demonstrated success managing complex operations, large teams, and high-end service standards.

• Exceptional organizational, problem-solving, and communication skills.

• Proficiency in property management software and Microsoft Office Suite.

• Knowledge of local real estate laws, codes, and compliance requirements.

• Ability to work weekends and manage operational priorities during peak periods.

Core Competencies:

• Strong operations and process management expertise

• Leadership and team development

• Exceptional resident service orientation

• Strategic thinking and problem-solving

• Financial awareness and operational accountability