Property Manager (Paige Hall, The Barrington, and The Heritage)

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org.

Position Summary

Aeon is seeking a Property Manager to lead the daily operations of Paige Hall, The Barrington, and The Heritage, 112 affordable apartment homes in Downtown Minneapolis, MN. This role is responsible for ensuring the operational, financial, physical, and resident service success of the properties while creating a positive, well-maintained, and welcoming environment for residents, staff, and guests.

The Property Manager serves as the onsite leader and is responsible for supervising property staff, overseeing leasing and occupancy goals, managing budgets and financial performance, ensuring affordable housing compliance, and maintaining the overall quality and safety of the communities. This position plays a critical role in supporting resident satisfaction, team performance, and long-term property success through strong leadership, sound decision-making, and effective property operations.

This opportunity is ideal for a collaborative and solutions-oriented property management professional who thrives in a fast-paced environment, values strong resident relationships, and is motivated to lead a team in delivering high-quality affordable housing communities.

The Property Manager reports directly to the Portfolio Director.

Key responsibilities include, but are not limited to:

Lead, Motivate, and Direct Team

• Provide and support ongoing training, coaching, and development to ensure onsite staff are effective and successful in their roles. Address performance matters promptly and constructively.
• Conduct timely and informative annual performance reviews for each direct report.
• Support team growth by encouraging participation in relevant seminars, trainings, and professional development opportunities.
• Use effective delegation skills to manage time and responsibilities efficiently.
• Ensure direct reports are properly trained and consistently adhere to Aeon's policies and procedures. Hold team members accountable for meeting established performance expectations.
• Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an onsite team that is able to deliver on Aeon's promises to our residents and community.

Financial Management

• Assist in the development of annual operating budgets for assigned properties.
• Prepare and submit monthly financial variance reports.
• Support annual capital expenditure projections to protect and maximize assets.
• Effectively monitor and collect on property receivables.
• Control expenses and optimize property profitability by managing to the annual budget.

Physical Asset Maintenance and Supervision of Contractors

• Oversee the maintenance and cleanliness of the physical property by providing effective guidance to the maintenance and cleaning teams.
• Consistently monitor and ensure timely, accurate completion of work orders for both resident units and common areas.
• Regularly inspect the property and promptly address any hazardous conditions or potential liability concerns.
• Review vendor performance and invoices to ensure quality, timeliness, and cost-effectiveness.
• Inspect apartment turns to confirm units are ready for occupancy and meet quality standards.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.

Leasing and Marketing

• Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets. Ensure marketing practices align with affirmative fair housing requirements and organizational standards.
• Collaborate with the Marketing Department and external marketing/advertising partners to support leasing efforts.
• Lead the full leasing process, including managing the waitlist process (where applicable), conducting property showings, processing applications, and completing all move-in tasks.
• Maintain resident retention by timely completing lease renewals/recertifications.

Affordable Housing Compliance

• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Assist the Compliance Team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.

Customer Service and Relationship Building

• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Collaborate with Aeon team members and external parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Lead and model customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.

Administrative Management

• Ensure quality employee selection, training, and performance to ensure team members meet established policies, procedures, and performance expectations.
• Ensure all property files and records are accurately maintained in compliance with regulatory requirements and Aeon's internal policies and procedures.

Skills & Qualifications

The ideal candidate is a property management professional who can successfully balance team leadership with daily property management operations. We are seeking someone who is collaborative, organized, solutions-oriented, and committed to creating a positive living environment for residents while supporting a high-performing onsite team.

Additional qualifications include:

• Demonstrated success in property management operations.
• Affordable housing including but not limited to Project-Based Section 8 and Tax Credit experience is strongly preferred.
• Proven track record of preparing, understanding, and managing budgets as well as increasing net operating income is a plus.
• Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Excellent communication skills and ability to maintain positive resident relations resulting in strong resident retention.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute a wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• A valid driver's license, vehicle insurance, and regular access to a reliable vehicle are required.

Physical Requirements

• Ability to remain in stationary position for extended periods while working at a computer and attending meetings.
• Ability to operate standard office equipment, including computers, phones, and printers.
• Ability to move about the office to access files, meeting spaces, and office equipment.
• Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.
• Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms.
• Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings.

The physical requirements described above represent the essential functions of the job and may be performed with or without reasonable accommodations.

Compensation, Hours & Location

This position has a range of pay of $62,000-$68,000 per year, depending on experience and skillset. Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program.

This full-time position follows a Monday – Friday schedule from 8:30am to 5:00pm. Flexibility may be required to meet the needs of the role, including occasional adjustments for resident events, community activities, meetings, or other property-related responsibilities. This is an in-person role based at the assigned properties, with occasional work at Aeon's Central Office, training facilities, or other properties as needed.

This position will participate in Aeon's property management on-call rotation, typically one week every 5 to 6 weeks. While on-call, the individual must be prepared to make timely and appropriate management decisions in response to urgent site needs or emergencies.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/4223395 

The position is open until it is filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.

Aeon is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees. Applicants may review the EEOC's Know Your Rights: Workplace Discrimination Is Illegal notice.