Regional Maintenance Manager (Multi-Family Affordable Housing)

Regional Maintenance Manager – Washington, DC Metro Region

The Regional Maintenance Manager, oversees all maintenance, in-house and contract repair work for a multi-state portfolio of multi-family affordable apartment communities.  This position will be based in the Washington, DC metro region, covering DC, MD and VA, but will travel to properties in Florida (out of state travel could be up to 50% at times). This role will take a portfolio manager’s approach to ensure systematic, comprehensive and consistent processes and practices across the portfolio, ensure safe, clean and orderly environments with optimum curb appeal, excellent property condition with a concern for sustainable practices and products in a cost-effective manner. Ensures compliance and readiness for periodic inspections and site visits by a wide range of investors, agencies and other partners such as HUD (e.g. NSPIRE inspections) and state/local entities etc. This individual will establish and implement a consistent and effective preventive maintenance program across the portfolio, and will work closely with single owner/client representatives to include support and collaboration with development, asset management and Pratum leadership. This role requires the ability to demonstrate outstanding leadership, customer service, organizational, task and time management, and communication skills that contribute to an environment characterized by professionalism, teamwork and mutual respect for staff and residents alike; set example for site staff in matters of interpersonal positivity, customer and client-focused attitude, appearance and demeanor.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Regularly and for specific events, such as annual inspections, apartment turnovers, etc., conduct and manage inspections of Site, Building and Units of the property to identify maintenance issues and schedule work needed 
•    Supervise capital projects as needed 
•    Coordinate with Regional Property Manager and ownership on other special projects for this property portfolio
•    Permit expediting and coordination as needed
•    Evaluate properties and teams and make recommendations to property and regional managers  
•    Manage and assist all aspects of the maintenance budget and cost control processes including staff and outside contractors, material, equipment and tool inventories, major capital improvements and planning
•    Stay up-to-date and incorporate industry standards in the utility consumption management and application programs as well as appliances, heating and water plant replacement
•    Effectively utilize Yardi or other applicable utility management system resources
•    Access Yardi to pull reports and make ready reports
•    Prioritize safety and be knowledgeable of OSHA and EPA regulations (MSDS etc.) associated with products/equipment used in the work of the maintenance department
•    Be aware of any hazards known or found to be present on properties in an effort to maintain a safe environment for residents, staff and visitors
•    Develop, implement, maintain and train all Emergency and Disaster Plans, Integrated Pest Management, Environmental Hazards and all Safety related procedures and policies 
•    Support procurement and performance services related to maintenance, including, but not limited to, vendor service and general contracts, such as waste disposal, preventive maintenance, pest management, capital projects and repairs at the sites and all associated equipment in a safe and workmanlike manner in accordance with company policies and procedures
•    Responsible for managing and planning all periodic inspections and recurring work orders with special emphasis on the preventive maintenance needs of the properties 
•    Responsible for planning, scheduling, coordinating, and implementing preventive maintenance; maintaining reports and logs relative to replacement and maintenance with warranty dates and serial numbers for HVAC equipment, appliances, vehicles, large power tools and equipment, and all major capital improvements such as carpet and roofing replacement
•    Establish systems and processes for sites to manage and protect electronic and physical as-built drawings, warranties, system maintenance and product documentation, and operations and maintenance manuals, including familiarizing oneself with all the components of the properties as well as the technical ability of staff
•    To be thoroughly knowledgeable of and supportive of company policy relating to key personnel, including, but not limited to, evaluating, providing performance feedback, recruiting, training and development of staff
•    Review and manage shop and maintenance/storage areas for organization and safety compliance
•    Perform quarterly audits of emergency systems and maintenance logs
•    Conduct and document structured quarterly physical inspections of all properties
•    Contribute to long-term capital improvements planning, including review of Property Critical Needs Assessments (PCNAs), both interior and exterior
•    Partnering collaboratively with Community Managers, Maintenance Supervisors, Regional Property Managers and others in the supervision of on-site maintenance and other technical staff
•    Other position-related jobs, duties, tasks, responsibilities, projects and assignments as directed by management

REQUIRED QUALIFICATIONS – SKILLS, EXPERIENCE, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
•    10+ years related technical, multi-family and multi-site residential maintenance experience required, including 5+ years in a staff supervisory and managerial capacity
•    Ensures that all maintenance activities comply with relevant regulations, including those related to affordable housing (INSPIRE), safety, and environmental protection
•    At least 5 years of NSPIRE/REAC Inspection experience.
•    Vocational/Technical diploma desired, along with industry/technical certifications (e.g. HVAC, EPA, etc.); bachelors’ degree preferred
•    Strong hands-on technical capabilities and knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance
•    Experience with NSPIRE/REAC Inspections
•    Outstanding computer skills required, including proficiency with Microsoft Office suite (Word, Excel, Project, PowerPoint, etc.), Yardi, internet knowledge and ability to research
•    Outstanding reading and writing skills required (fluency in English), along with prior experience in interpreting building schematics, blueprints, design and construction documents, writing policies, etc. 
•    Ability to evaluate contractor proposals for feasibility and cost reasonableness
•    Outstanding interpersonal, communication and speaking skills required
•    Ability to collaborate with others, deliver presentations, and build relationships at all levels, including maintenance employees, on-site management, property ownership and corporate staff
•    Extensive experience and familiarity with affordable housing requirements (HUD, NSPIRE/REAC etc.), including serving in a lead capacity with preparation and compliance
•    Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes 
•    Strong leadership, drive and initiative  
•    Outstanding organizational planning and time management skills, including the ability to manage and prioritize multiple projects and priorities
•    Strong attention to detail
•    Adept at leading projects, managing deliverables, pulling teams together and facilitating effective collaboration to achieve successful outcomes
•    Must have reliable transportation, unrestricted driver’s license and insurance, and the ability to meet both attendance/punctuality requirements as well as travel between work sites that are geographically spread across a multi-state region.

The primary schedule is Monday-Friday from 8:30-5:30; however the schedule may shift to start earlier, end later, or involve weekend work based on business needs.  The incumbent is expected to exercise appropriate judgment in adjusting their own schedule and location to shifting property operational demands while also being responsive to the direction of management and of portfolio ownership.  Must be reachable at all times via phone when not at work for an emergency consultation or on-call support, except during approved time off.  May be expected to report in-person and on-demand to properties as needed, including after-hours, for emergencies such as a fire, flood or situations which may involve insurance claims.

Physical Demands:
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development:
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

This role is exempt and has an anticipated annual pay range of $120,000-$140,000 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.  This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.  This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week.  Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 1 week sick leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website.  To learn more about our company and our benefits, go to: https://pratumco.com/careers/ 

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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