Senior Facilities Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL - Senior Facilities Manager (M2)

Transform at JLL in our work dynamics division as a Senior Facilities Manager on a global client account in our Technology Vertical! Our client is an American multinational technology company specializing in enterprise database technology, cloud computing, and business software.

Location: Seattle, WA 98101 (Downtown)

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM + on call

Travel Requirements: Twice annually to Utah and Oregon client sites

Reporting to: Western Region IFM Lead

What this job involves:

This position requires an individual with a passion for customer satisfaction, where no detail is too small; one that will manage and promote a high level of customer service; partners with the client’s Corporate Real Estate team; fosters and maintains relationships with the client’s Executive Leadership, Property Management and all associated service providers. The individual we are seeking will play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience.  The role will manage and coordinate account related deliverables and responds to client satisfaction concerns. 

What your day-to-day will look like:

• Supervises facility management staff to ensure maintenance of the facilities assets and grounds are in a manner consistent with the client’s global standard, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service. 
• Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc.)
• Manage, supports, and provides guidance to an existing facility support operation team, consisting of (2) Facilities Managers, (1) Assistant Facilities Managers, (2) Facilities Coordinators.
• Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth
• Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.
• Coordination of Engineering teams for effective asset management and work order resolution.
• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
• Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
• Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client.
• Assist in the development and implementation of the annual management plan within the area.
• Accomplish key performance indicators as identified by the account lead and/or client leadership.
• Participate in the monthly/quarterly/annual reporting appropriate for the client.
• Maximize utilization of suppliers, preferred vendors/contractors.
• Ensure compliance with JLL minimum audit standards and client’s standard processes.

Required qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• 5+ years of experience in client-facing roles within the 3rd party IFM corporate real estate industry
• Knowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systems
• Demonstrated experience managing multi-million dollar operating budgets and capital improvement projects
• Proficiency in computerized maintenance management systems (CMMS) and Microsoft Office Suite
• Strong organizational and management capabilities
• Excellent communication and interpersonal skills
• Ability to forge and maintain robust working relationships
• Must be able to work irregular hours and/or weekends, as necessary
• Willingness to travel for site visits or as needed; to include some overnight within assigned region.

Preferred qualifications:

• Advanced degree Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
• Professional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent credential
• Corrigo CMMS experience

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

#FMjobs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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