Senior Property Manager

Primary Purpose of Position:

Manage and oversee overall property management operations, revenue maximization, expense control, and tenant relations in assigned Seattle portfolio or property independently and/or through the management of staff. 

Essential Functions:

Operations

• Provide leadership and direction related to the day-to-day operations for assigned portfolio or property including tenant relations, security, life safety, landscaping, parking, operations & maintenance, capital projects, and financial management. 

• Develop the annual operating and capex budgets and implement the business plan at the property level including formulating and submitting quarterly accruals, budget reforecasts, providing explanations for variances and any required financial reporting.

• Manage and oversee capex projects in assigned properties as required.

• Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlords’ obligations.

• Engage contractors with sufficient technical expertise to service the property in accordance with lease requirements and company standards.

• Solicit, negotiate, and administer service contracts as required. 

• Liaise with other departments to drive projects and ensure service levels and operations are maintained.         

• Review and approve all property invoices.

• Provide operational back up to site-wide operations projects/ staff for all areas of the property, including retail and common area.

Client Relations

• Collaborate with the Marketing team on client appreciation events. 

• Actively participate in the collections process by regularly communicating with clients and the appropriate regional staff, providing support as required.

• Maintain frequent contact with tenants focusing on improving service delivery and client satisfaction.

• Review client alteration plans prior to commencement of work and confirm all required documentation is obtained.

• Provide additional services to clients and enhance work order revenue.

• Regularly inspect client space, public and mechanical areas, and ground areas to ensure property maintenance and cleanliness.

• Regularly tour client space construction projects to ensure that building systems as well as occupied common areas adjacent to construction area are not negatively impacted.

• Effectively manage and mentor management level staff for future growth to increase and enhance client knowledge of commercial property management as well as advocate for their continued training. 

• Routinely assess staff performance and conduct reviews as appropriate. 

• Provide or arrange for employee training programs as needed.

General

• Develop and maintain strong business relationships with tenants, vendors, and the local business community.

• Resolve matters relating to crisis management, injury & illness prevention, and maintenance of the region's business continuity plan.

• Lead the coordination and execution of various regional portfolio initiatives, projects, and strategic planning.

• Meet regularly with janitorial, landscaping, parking, snow removal, maintenance, and security contractors to review quality of work and adherence to specifications. 

• Oversee timely execution of the BP Loss Control Program and Emergency Response Planning.  Ensure employees are trained, drilled and materials are updated periodically.

• Investigate and report all accidents/property damage to appropriate management and authorities.

• Manage property level energy use and conservation efforts.

• Communicate to retailers, office tenants and community via comprehension of marketing program and/or duties of the public relations firms.

• Provide feedback to vendors on contract employee’s performance as needed.

• Assist BXP Leasing Group as required including conducting leasing tours. 

• Monitor the status of vendor’s insurance certificate requirements.

• Responsibility for emergency response procedures for property

• Maintain a working knowledge of Company databases and informational/reporting tools. 

• Stay abreast of advances in Property Management practices through affiliation with professional organizations, such as BOMA, IREM, ICSC, USGBC and/or professional development courses/seminars.

• Participate in community partners’ organizations.

• Management, implementation, and accountability of parking operations.

• Perform other duties as assigned.

Requirements and Qualifications:

• Bachelor’s degree with a concentration in Business Administration or Real Estate related field required.

• 7 to 10 years of progressively responsible premier commercial office property management experience required. 

• Certification as Real Property Administrator (RPAâ) and/or Certified Property Manager (CPMâ) preferred.

• Continuing education toward LEED certification highly desirable.

• Proven ability to execute "best in class" building operations, with a strong technical understanding of mechanical, electrical, and plumbing (MEP) systems as well as a solid understanding of structural design concepts required.

• Previous supervisory experience required.   

• Familiarity with ADA and OSHA.

• Working knowledge of security and life safety protocol.

• Proven leadership abilities.

• Ability to work autonomously and also as a productive member of a team.

• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.

• Ability to work in a fast-paced environment and deal effectively with multiple, simultaneous deadlines and projects.

• Superior written and oral communication and interpersonal skills.

• Excellent problem solving skills.

• Proficiency with Microsoft Office applications.

• Flexibility with schedule.

• Valid Driver’s License required.

Physical Requirements:

• Involves work of a general office nature usually performed sitting such as operation of a computer.

• Involves work of a general office nature usually performed standing such as operation of a fax and printer.

• Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs. 

• Involves movement between departments to facilitate work.

• Regularly required to bend and reach.

• Regularly use hands and fingers to write and type.

• Regularly required to talk and hear.

• Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.

• Occasionally exposed to vibration or noise as well as dust.

• Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.

Internal and External Contacts:

This position interacts extensively with all levels of employees within Boston Properties, with tenants and the public.

Reporting Structure:

This position reports directly to the Vice President of Property Management or a Regional Property Manager who provides supervision, guidance and evaluates work performance on a periodic basis.

Salary Range:

$135,000 - $201,000.  BXP offers a competitive total rewards package including base salary and annual discretionary bonus.  The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors.  Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more. Additional details will be provided during the hiring process. 

BXP is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.