Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.   

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves: Lead the delivery of best-in-class facilities management (FM) operations across a retail banking portfolio by developing, documenting, and implementing standardized processes that drive consistency, compliance, and operational efficiency. This role partners closely with the Facilities Management (FM) team and broader business stakeholders to align operational execution with financial objectives, service contracts, regulatory requirements, and health and safety standards—while continuously improving performance through structured training and measurable outcomes.

What your day-to-day will look like:

• Develop, document, and implement standardized operating procedures (SOPs) across the facilities management program to ensure consistent execution, regulatory compliance, and scalable operational efficiency.
• Partner directly with the FM team and retail banking operations stakeholders to align priorities, strengthen collaboration, and translate business needs into effective and efficient facility management solutions.
• Drive operational efficiency initiatives by optimizing workflows, reducing redundancies, and ensuring consistent application of best practices across the portfolio.
• Deliver a seamless client experience by serving as a key interface between facilities management and the real estate organization, ensuring processes are clearly understood, adopted, and executed.
• Design and deliver training programs to enable FM teams and vendors to effectively implement processes, reinforcing safety, compliance, and service excellence.
• Establish and monitor KPIs and performance metrics to evaluate process effectiveness, support data-driven decision-making, and drive continuous improvement.
• Oversee facility operations and maintenance programs, including inspections, preventive maintenance, and emergency response, to protect asset value and ensure uninterrupted branch operations.

Desired or preferred experience and technical skills:

• Facilities Management Operations: Strong understanding of retail banking environments as facilities management operations, with the ability to translate operational needs into structured FM processes and execution standards.
• Client & Stakeholder Partnership: Proven ability to collaborate with FM teams and business partners while developing documentation and presenting operational performance and recommendations to leadership.
• Financial & Operational Efficiency: Experience managing budgets, analyzing performance, and driving cost efficiencies through process improvement within facilities management programs.
• Process & Continuous Improvement: Demonstrated expertise in process standardization, implementation, and performance measurement to enhance FM service delivery and achieve operational efficiency at scale.

Required Skills and Experience:

• Bachelor’s degree or 5+ years of experience in facilities management, corporate real estate, or a third-party FM environment.
• Proven ability to develop process documentation, SOPs, and training materials specific to facilities management operations.
• Strong analytical and financial skills, including expense management, variance analysis, and KPI-driven performance evaluation.
• Demonstrated success in partnering with FM teams to implement processes, train stakeholders, and measure performance outcomes.
• Ability to interpret legal, regulatory, and technical requirements and integrate them into FM operational processes.
• Strong problem-solving mindset with a focus on driving operational efficiency, consistency, and disciplined execution across diverse environments.
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  Estimated compensation for this position is:

  The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

  Locations:

  (1) Chicago

  Job Tags:

  M1

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

  Some of these benefits, include: (Automatically include for US, manually add bullets for ROW at top of job description)

  401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be available

  About JLL –

  We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.  Privacy Statement

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.