Property Manager

Location: Little Tokyo Service Center Office / Hybrid

Compensation: $29.00-$31.00/hour, depending on experience

Benefits: Comprehensive Benefits package includes

Paid sick leave, vacation leave, and monthly mental health days

• Paid holidays include your birthday and the week between Christmas and New Year's.
• Full health coverage for employees through designated health plans
• Employer matching for 403(b) retirement plan
• Therapy stipend

Hours: Full Time, Non-exempt

Supervisor: Director of Property Management

Background:

For over 45 years, Little Tokyo Service Center (LTSC) has provided a safety net of social welfare and community development services to empower people and communities in need. LTSC provides culturally and linguistically appropriate services to the Japanese American community in the Southland, builds multi-family affordable housing projects to uplift low-income neighborhoods of color throughout Los Angeles, and promotes equitable development and cultural preservation in the Little Tokyo neighborhood.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin or disability.

Summary of Duties:

LTSC provides in-house property management services for mission-priority commercial and community facilities and selected affordable housing buildings.  The mission-priority commercial and community facilities are currently focused on those properties in Little Tokyo, and the Department currently manages three affordable housing properties in Little Tokyo, East L.A., and the South Bay, as well as an LTSC income property in Silver Lake.  LTSC’s goals are to provide sensitive, responsive, and cost-effective management for this portfolio, while maintaining strong business fundamentals for the properties and the department.

The Property Manager will be responsible for the day-to-day management of LTSC’s newest commercial developments: the Santa Monica - Vermont (SMV) commercial units and the First Street North (FSN) commercial units. As a representative of LTSC, the Property Manager is expected to model leadership, accountability, and collaboration across the organization. This role is responsible for ensuring these new developments contribute to the broader effectiveness and mission of LTSC.

Responsibilities Include:

Property Management

• Collection of rents and triple net lease common area charges.
• Leasing vacant commercial spaces.
• Marketing and screening of commercial applicants, in compliance with funder and regulatory requirements.
• Assuring compliance with funder requirements in relation to commercial tenants, including verification and reporting requirements.
• Financial and operations reporting to Asset Management and the Fiscal Department.
• Maintain good communication and relationships with tenants, coordinating with other LTSC departments such as Community Building & Engagement, Service Programs (Child Development, Homeless Services, & Social Services), Resident Services, & Real Estate Development, as needed.
• Maintain coordination with other Property Management companies in mixed-use buildings where LTSC manages the commercial portion and another Property Management company manages the residential portion.
• Ensure timely maintenance and repair of properties, including prompt response to tenant service requests, coordination with vendors, and resolution of urgent building issues.
• Managing vendors, including repair, monitoring, security, parking, legal, and others as needed to maintain the properties.
• Maintain a preventative maintenance plan and schedule, including regular inspections of the properties.
• Ensure timely, responsive management of tenant requests, maintenance issues, and operational concerns, including establishing clear service standards for response times and issue resolution.
• Serve as the primary escalation point for urgent property issues and emergencies, including availability after hours when necessary to coordinate responses to building, tenant, or safety-related incidents.

Contribute to the day-to-day operations of the Property Management Team and LTSC as a whole

• Embody the department’s guiding practices to maintain and create opportunities for departmental and organizational development and progress
• Support activities to advance the mission of LTSC to create positive change for people and places
• Contribute, as deemed necessary and appropriate, to other activities related to the agency as a whole
• Other duties as may be assigned by your supervisor

Qualifications, Experience, and Skills:

• Bachelor’s degree in real estate, business administration, urban planning, public administration, or a related field preferred; equivalent professional experience may be considered.
• Minimum of 5–10 years of progressively responsible experience in property management, real estate operations, or asset management, including management of commercial and/or affordable housing properties.
• Strong knowledge of property management practices, leasing, tenant relations, maintenance coordination, and vendor management.
• Experience working with affordable housing properties and familiarity with regulatory compliance requirements related to subsidized or mission-driven housing, preferred.
• Demonstrated experience managing budgets and property operating performance.
• Strong organizational and problem-solving skills with the ability to manage multiple properties and priorities simultaneously.
• Excellent communication and relationship management skills, with the ability to work effectively with tenants, community partners, vendors, and internal departments.
• Commitment to LTSC’s mission and experience working in culturally diverse communities.
• Ability to respond to urgent property issues and coordinate response to building or tenant-related emergencies outside of normal business hours when needed.
• Proficiency with property management software, Microsoft Office, and financial reporting systems preferred.
• Ability to travel locally to multiple program and partner sites using an approved mode of transportation; ability to drive when required for job duties, including transporting supplies and traveling between sites where public transportation or rideshare is not a reasonable alternative.
• Proof of eligibility to work in the United States.

Equivalent education or experience can be substituted for all minimum qualifications, except when legal requirements, such as a license/certification/registration, are required.

Essential Functions Statement: This position requires regular local travel to fulfill essential job duties. In some circumstances, driving is necessary due to time sensitivity, cost-effectiveness, or a lack of comparable public transportation options. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.