Senior Property Manager

Job Title: Property Manager / APM  
Location: Cleveland, OH
Job Type: Full Time, On-site  
Compensation and Benefits  

• $80-90k/year+ commensurate with experience  

• Health Insurance  

• PTO and Holiday Pay  

Overview: 

Indian Hills is seeking a driven and experienced Senior Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance. Reporting directly to the Regional Manager, this individual will play a critical role in bringing the property back to full occupancy, operational efficiency, and resident satisfaction. 

The ideal candidate is not just experienced, but also visionary and proactive, with a demonstrated track record of successfully turning around challenged properties, leading teams, and creating sustainable systems. 

What Makes You a Fit: 

We're looking for an "Ideal Team Player" — someone who is: 

• Humble: You’re experienced but coachable and eager to grow. 

• Hungry: You’re self-motivated, results-driven, and always looking for ways to improve operations and exceed goals. 

• Smart: You understand people and processes. You collaborate well and adapt to diverse personalities and high-stress situations. 

Key Responsibilities: 

Property Operations & Leadership 

• Oversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulations 

• Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care 

• Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff 

• Monitor and enforce lease terms, community rules, and safety policies 

• Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through 

• Supervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coaching 

Leasing & Marketing 

• Maintain high occupancy rates through strategic leasing and marketing efforts 

• Oversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.) 

• Set and meet leasing goals; review traffic reports and conversion metrics regularly 

• Ensure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professional 

• Build strong rapport with prospective and current residents to enhance satisfaction and retention 

Financial Management & Reporting 

• Prepare, review, and manage operating budgets in coordination with the Regional Manager 

• Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines 

• Maintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contracts 

• Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs 

• Analyze operational data to make data-driven decisions that improve performance and reduce expenses 

Administrative & Compliance 

• Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents 

• Ensure all company policies, federal/state/local housing laws, and safety protocols are consistently upheld 

• Train and onboard new team members, including ongoing coaching and performance development 

• Oversee and enforce timely completion of all required administrative duties, such as rent roll updates, delinquency logs, vendor W-9s, and inspection records 

• Create and maintain a resident retention plan including events, communication programs, and reputation management 

Requirements & Qualifications: 

• 4+ years of experience in property management, preferably in multifamily residential or distressed property settings 

• Proven success in stabilizing and improving underperforming properties 

• Strong leadership experience, including team hiring, supervision, and performance management 

• Experience using Yardi Voyager, RentCafe, or similar property management software 

• Solid understanding of Fair Housing laws, leasing best practices, and local housing regulations 

• Ability to manage multiple priorities and deadlines in a fast-paced, high-stress environment 

• High level of professionalism, communication, and problem-solving skills 

• Must be organized, detail-oriented, and capable of independent decision-making 

• Capable of walking the property regularly, climbing stairs, and lifting up to 25–50 lbs as needed 

• Valid driver's license and reliable transportation required 

Compensation & Benefits: 

• Base Salary: $80k-$90K commensurate with experience 

• Performance-Based Bonuses and Year-End Incentives 

• Comprehensive Health Benefits (Medical, Dental, Vision) 

• Generous PTO, Sick Leave & Paid Holidays 

• Career development and advancement opportunities within a growing company 

Join Our Mission 

If you are a motivated leader ready to take on the challenge of restoring and transforming a distressed property—and you want to be part of a collaborative, purpose-driven team—we’d love to hear from you