Facilities Manager

Department: Operations  

Reports to: Director of Operations  

Employment Type: In-Person, Full-Time, Salary, Exempt

Schedule: Monday-Friday 8:00 am-5:00 pm with evenings and weekends as needed

About Our House

Our House empowers homeless and near homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.

About the Role

You’ll be responsible for operations and maintenance across Our House’s seven acre campus and offsite properties. This leader ensures a functional, attractive, and welcoming campus by expertly managing preventive and corrective maintenance, capital projects, regulatory inspections, and vendor services. The Facilities Manager actively supervises Maintenance Job Trainees and collaborates with programs, staff, volunteers, and outside contractors to deliver outstanding facility support.

What You’ll Do

• Manage preventive and corrective maintenance across building systems and trades, maintaining a rolling preventive maintenance calendar and work order log
• Manage all building systems to uphold campus standards and ensure uninterrupted operations
• Meet a 48-hour service-level target for standard work orders and same-day response for urgent issues, documenting updates via email or phone
• Maintain campus condition and appearance standards to support a consistent sense of order and stability for residents, staff, and visitors
• Coordinate preventive maintenance schedules and maintenance logging to achieve asset reliability
• Work with the Director of Operations on capital projects and lead renovations and repairs from scope development to completion, ensuring they are on time and within budget
• Interview, supervise, train, and coach Maintenance Job Trainees to develop their skills and ensure safe, quality work, and support them in their efforts to find full-time employment 
• Oversee vendor relationships from procurement through work quality checks and invoice validation
• Develop scopes, solicit competitive bids when feasible, and validate invoices against deliverables, timelines, and warranties

• Develop project details and scopes for use in grant applications and master plans aligned to organizational objectives
• Plan and deliver assigned renovation and rehabilitation projects from scope through closeout, coordinating schedules with programs to minimize disruption
• Coordinate and maintain documentation of all required safety, health, fire, and regulatory inspections; drive prompt and thorough follow-up on any findings
• Keep accurate records on maintenance, rehabilitation, repairs, and projects; provide a concise monthly facilities update for leadership

• Systematize and document facilities processes, policies, and checklists for consistent, high-quality operations
• Collaborate cross-functionally with programs and external partners to minimize disruption and support programming needs
• Lead or collaborate on volunteer projects related to campus improvements or repairs
• Provide concise, relevant updates and reports to the Director of Operations, highlighting key accomplishments and emerging needs
• Uphold and model the mission and values of Our House in all interactions with clients, staff, vendors, and community members
• Assist the Director of Operations and the Operations Team in maintaining campus operations, including campus safety and security
• Conduct other duties as assigned to fulfill Our House’s mission

What You’ll Bring

• Broad facilities knowledge with hands-on experience in building systems, preventive maintenance, repairs, and capital projects
• Experience leading and coaching individuals and teams, especially in supportive or workforce development settings
• Strong organizational, documentation, and project management skills
• Professional traits including:
  • Exceptional attention to detail and accuracy
  • Quick and reliable responsiveness to requests
  • Proactive identification of needs and solutions
  • Strong sense of urgency and ownership
  • Reliable follow-through and accountability for results
  • Positive attitude and ability to model high standards
  • Team-oriented and collaborative problem-solver
  • Excellent verbal and written communication
  • High integrity, trustworthiness, and discretion
• Proficiency with Google Workspace (Docs, Sheets, Gmail, Calendar) for operations tracking, documentation, scheduling, and communication

Requirements and Working Conditions

• Must pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen

• Full-time, on-site role across a multi-building campus; frequently walks the campus, climbs stairs and ladders, and accesses confined or elevated spaces to inspect systems and complete tasks
• Ability to lift and move up to 40 pounds with or without reasonable accommodation; regularly stands, bends, reaches, and carries tools and materials
• Works indoors and outdoors with exposure to seasonal weather; occasional evenings or weekends for projects, vendor access, or urgent repairs
• Must possess a valid driver’s license, clean driving record, and vehicle to use in performance of job. Position requires some travel within Central Arkansas.

Benefits & Perks

• Visit our careers page for more information on benefits and perks!

Our House is a drug-free workplace.

Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.