About the role

Eagle Rock Properties is a full-service real estate firm specializing in rental apartment communities across the Northeast and Mid-Atlantic. The Leasing Consultant role focuses on maximizing occupancy by generating qualified traffic, conducting property tours, and providing exceptional customer service to residents and prospects.

Skills

Customer Service Leasing Communication Marketing Sales Lead Generation Appointment Scheduling Resident Retention Lease Application Processing Resident Qualification Market Research Objection Handling Administrative Support Microsoft Office Outlook Follow-Up

Full job details

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, promoting resident retention and providing or coordinating exceptional customer service. The position is entry-level, but we would be willing to train the right candidate.

Responsibilities:

Greeting prospective residents and provide them with property tours
Process lease applications and qualify residents
Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
Support the Community Manager with general office maintenance by answering phones and performing other administrative task
Maintain an up-to-date market study of primary competitors
Provide high quality customer service to residents and prospective residents
Effectively showcase the features and benefits of the apartments and communities
Identify strengths & weakness of alternative sales approach; overcome objections and create excitement
Accurately prepare all lease-related documents
Consistent and timely follow-up on all calls, emails, and site visits

Qualifications:

1-2 years of high-quality customer service experience
Prior leasing & lease-up experience preferred
Strong communication & marketing skills
Professional and positive attitude
College Degree preferred
Proficient in Microsoft Office Suite, Outlook
Must be able to work weekends and have a reliable way to get to work

Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics