Muti-Family Community Manager

Description

Job Summary

The Community Manager is responsible for the overall management and operation of a 115 unit multi-family apartment community. The role includes ensuring property performance meets MMG Management’s standards and expectations in terms of occupancy, financial objectives, resident satisfaction, and overall maintenance. The Community Manager leads the on-site team, oversees daily operations, and ensures the property runs smoothly while adhering to MMG’s mission and core values.

Key Responsibilities

1. Property Operations Management:

•  Oversee daily operations of the property, ensuring compliance with MMG policies and procedures as well as local, state, and federal laws.
•  Conduct regular property inspections to ensure a high standard of cleanliness, curb appeal, and maintenance.
•  Conduct regular file audits to ensure and maintain compliance with MMG policies and procedures as well as local, state, and federal laws.
•  Ensure completion of daily, weekly, monthly, quarterly, and annual tasks.
•  Address resident concerns and resolve issues promptly and professionally to maintain a high level of resident satisfaction.
•  Proactively develop solution plans for any identified problems or inefficiencies related to property operations, maintenance, or resident issues.
•  Ensure timely and efficient execution of approved plans, following up on progress and making adjustments as necessary to meet property performance goals.

2. Leasing & Occupancy Management:

•  Manage the leasing process to ensure high occupancy rates.
•  Monitor market trends and recommend competitive rental pricing to maximize occupancy.
•  Oversee and support leasing team efforts in handling inquiries, conducting tours, and securing new leases.
•  Ensure timely processing and management of lease renewals and notices to vacate.

3. Financial Management: 

•  Assist in development of and manage the property’s budget, ensuring financial goals are achieved.
•  Monitor rent collections, delinquencies, and accounts receivable, acting to minimize loss and optimize revenue.
•  Review financial reports, including rent rolls, profit and loss statements, and expense tracking, ensuring accuracy and performance alignment with company and ownership goals.
•  Ensure invoices and bills are received accurately within 48 hours of services rendered or per scheduled timeline.
•  Timely and accurate invoice and bill entry into property management software within 24 hours of receipt of invoices or billing statements.

4. Maintenance & Vendor Management: 

•  Coordinate and oversee maintenance requests, ensuring timely response and quality workmanship.
•  Develop and maintain vendor relationships, negotiating contracts for services such as landscaping, cleaning, and repairs.
•  Ensure preventive maintenance programs are implemented and executed consistently to maintain property value.
•  Follow vendor selection and set up policies and procedures

5. Leadership & Team Growth:

•  Provide leadership, ongoing training, and direction to the on-site leasing and maintenance teams.
•  Recruit, train, and onboard new team members in coordination with MMG Policies and standards.
•  Conduct performance reviews, provide feedback, and ensure ongoing training and development.
•  Foster a positive team environment, promoting MMG’s values of employee engagement and development.
•  Prepare staff schedules to ensure optimized daily operations functionality and goals.
•  Regularly conduct staff meetings discussing and implementing goals, job duties, achievements, and needs.
•  Ensure accurate and timely reporting of employee paid hours, commission, bonuses, and other staff compensation items.

6. Marketing & Residential Retention:

•  Develop and implement marketing strategies to attract new residents and retain current tenants.
•  Organize and participate in resident events and initiatives to foster a sense of community and improve resident retention.
•  Maintain a professional and approachable presence at the property to ensure excellent customer service and community relations.
•  Become active in local business community to develop positive rapport.

7. Compliance & Risk Management: 

•  Ensure the property complies with Fair Housing laws and all other applicable regulations.
•  Manage risk by adhering to safety protocols and addressing safety concerns on the property.
•  Handle legal issues such as evictions, lease violations, and legal notices in accordance with MMG and local regulations with communication and collaboration with Regional Director and Portfolio Manager.

8. Reporting & Communication: 

•  Prepare and submit accurate and timely weekly, monthly, and quarterly reports on occupancy, financial performance, maintenance activities, and other key metrics by deadlines.
•  Maintain open communication with the Regional Property Director and Portfolio Manager, providing updates on property performance, challenges, and successes.

Work Context:

Communication: 

•  Required to frequently communicate efficiently, accurately, and timely via email, phone, or specified applications.

 Role Importance:

•  Community Managers play a crucial role in overseeing all aspects of a financial asset while maintaining resident satisfaction. They are responsible for managing budgets, supervising staff, and ensuring the properties under their care are well-maintained and profitable.

 Responsibility for Others: 

•  Community Managers are responsible for their teams. They are to uphold policy, assess deficiencies, ensure proper training, completion of tasks, and hold teams accountable for shortcomings.

Work Setting: 

• Community Manager is an in-office position to be done at a specific assigned location.

 Job Hazards: 

• Possible hazardous conditions include but are not limited to: disgruntled tenants, disgruntled employee, mold, mildew, extreme temperatures.

 Work Attire: 

• Business casual attire require. Please see personal appearance policy for specifications.

 Physical Requirements: 

• Ability to walk the property, inspect units, and occasional lift items up to 25lb. Must be available for occasional evening and weekend work to meet deadlines and support property needs or emergencies.

 Impact of Decisions: 

• Community Manager’s decisions impact the overall financial, physical, and emotional well-being of assets, client, ownership, and employees they are tasked with managing. All decisions should be made within policy, the law, and using critical thinking skills, as well as collaboration when needed.

 Routine vs Challenging Work: T

• This position consists of routine scheduled calls, reporting, and financials as well as a multitude of challenges that come alone with managing properties, employees, and tenants.

 Scheduling: Monday-Friday 8:00am-5:00pm EST base schedule with deviation on an as needed basis communicated in writing by Regional Director.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Requirements

Qualifications:

•  Education: High school diploma or equivalent required; Bachelor’s degree in Business Administration, Real Estate, or related field preferred.
•  Experience:
•  Minimum of 3+ years of property management experience, preferably in multi-family residential communities.
•  Experience with budget management and financial reporting.
•  Proven ability to lead and develop on-site teams.
•  Certifications: CAM (Certified Apartment Manager) or similar certification preferred.

 Skills:

•  Strong leadership and team management abilities.
•  Excellent communication and customer service skills.
•  Proficiency in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite.
•  Ability to manage multiple priorities in a fast-paced environment.